Política de reembolso
At Aertrix, all sales are final. We do not accept returns or exchanges for change-of-mind purchases.
Damaged, defective, or incorrect items: If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@aertrix.com with your name, order number, a description of the issue, and clear photos of the item and shipping label. We'll make it right with a replacement or refund.
Order cancellations: To request a cancellation, email info@aertrix.com as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
Lost packages: If your tracking shows no movement or your package appears lost, contact us and we'll investigate with the carrier and supplier.
Delivered but missing: We are not responsible for packages marked as delivered by the carrier. We recommend checking with neighbors or your local post office, and contacting the carrier directly.